Trades and home services · Sydney
More enquiries, faster quotes and fewer missed follow-ups for trades.
Get found, answer every enquiry quickly and keep quotes moving, without adding another app your team won’t use.
The business case
Less friction. Better visibility. A system people understand.
Trade and home service businesses, such as electricians, plumbers, carpenters, landscapers, cleaners and mobile services, usually win work in the first hour after someone gets in touch. The business that answers quickly, quotes clearly and follows up tends to get the job. The trouble is that the people doing the work are on the tools, and enquiries arrive by phone, text, email, website forms and social messages all at once.
Mavat helps trade businesses with the two ends of that problem: being found, and handling what comes in. That means a website and Google Business Profile that bring in the right enquiries, and a simple system that captures every enquiry, gives it an owner and keeps the quote and follow-up moving.
For many trades, an established job management platform such as ServiceM8, Tradify or Fergus is the right core tool, and we will say so. Our work is usually around it: the website, the enquiry intake, the follow-ups and the reporting the platform doesn’t cover. Read our [guide to job management software versus custom systems](/guides/trades-job-management-software-vs-custom).
- A website and Google Business Profile built to bring in local enquiries
- Every enquiry captured, assigned and answered quickly
- Quote follow-ups that happen without someone remembering
- Your existing job and accounting tools connected where possible
Where value is usually hiding
01
Enquiries slip through
Calls, texts, emails and forms land in different places. Bring them into one list with an owner.
02
Quotes go quiet
Automatic reminders and drafted follow-ups keep quotes from going cold while you’re on site.
03
Hard to find online
A fast site, a complete Google Business Profile and consistent listings help local customers find you.
How Mavat works
From operational friction to a working system.
Follow a real enquiry
We trace what happens from first contact to accepted quote and booked job.
Fix the front door
Website, Google Business Profile and enquiry forms first, because that is where the work comes from.
Automate the follow-up
Enquiry capture and follow-ups are set up with a person approving anything that goes to a customer.
Keep the tools you like
We connect around your job management and accounting software rather than replacing what works.
What this looks like in practice
A typical starting point is simple: website and Google enquiries land in one place, each one is read and recorded, a reply is drafted for you to approve, and a reminder appears if a quote hasn’t been answered. The same approach runs at Ktipio Build, a building company, where the system Mavat built reads each new enquiry, updates the records, sends a personalised reply and flags anything unusual for the team. Read the Ktipio Build case study.
From there, the next join is usually between the quote and the job, or between the job and the invoice in Xero, depending on where your week gets lost.
Websites and local search for trades
Most trade customers search on their phone, compare a few Google results and call. A clear, fast website with your real work, service areas and a simple way to get in touch, matched by a complete Google Business Profile, does more for enquiries than almost anything else. See our website design service.
Straight answers
Questions before you begin.
Do I need to stop using ServiceM8, Tradify or Fergus?+
Usually not. If your job management platform works, we build around it: the website, enquiry handling, follow-ups and reporting it doesn’t cover.
Is this only for bigger trade businesses?+
No. A website and a reliable enquiry process help sole traders as much as larger teams. Custom systems make more sense as the team and the admin grow.
Will AI reply to my customers on its own?+
Not unless you want it to. We start with drafts that you or your team approve, and only relax that for low-risk replies once the results are consistently good.
Can you set up our Google Business Profile?+
Yes. We can set up or tidy your profile as a service-area business so your home address stays private, and make sure it matches your website.
How do we get started?+
Book a free fit call. If the workflow needs proper investigation, a paid [Workflow Blueprint](/services/workflow-blueprint) maps it before anything is built.
Related
Start with the part of your week that should not be this hard.
Tell Angelo what is slowing the team down. The fit call is free; detailed workflow analysis and the recommended build plan are completed through a paid Workflow Blueprint.
Book a fit call